Refund policy

 Refunds will be processed under the following conditions: 

1. If you receive a product that is defective, damaged, or not what you ordered, we will offer a full refund or exchange upon return of the product. The return shipping costs will be covered by us, and we will process the refund once the returned item is received and inspected. 

1. To initiate a refund, the product must be returned within 7 days of receipt. Please ensure the product is unused, unopened, and in its original condition and packaging, including any seals or protective layers. Refunds are issued in the same method of payment used for the original purchase. 

1. Once the return is received and inspected, the refund will be processed within few business days. You will receive an email confirmation once your refund has been issued. 

 Products are eligible for return only if they meet the following conditions: 

1. The product must be unused, unopened, and in its original packaging. This includes all original tags, labels, and seals that were included when the item was shipped to you. If the product has been used, opened, or is missing original packaging, it will not be eligible for return. 

1. Certain items are not eligible for returns, including promotional and trial products, as well as any products marked as "final sale" or “non-returnable” on our website. We also do not accept returns on gift cards or personalized items. 

1. If your product meets the return criteria, please contact us within 7 days of receiving the item to initiate the return process. We will provide you with a return authorization and instructions on how to return the product. Please note that the customer is responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item. 

1. If the return is due to a defect, damage, or error on our part, we will cover the cost of return shipping. However, if the return is due to buyer's remorse or changing your mind, the return shipping cost will be the responsibility of the customer. 

1. Orders can be cancelled within 24 hours of purchase. After this window, the order may have already been processed or shipped, and cancellation may not be possible. 

1. To cancel an order, please contact our customer service team as soon as possible. Include your order number and cancellation request in the message. If the order has already shipped, you will need to follow our return procedure once you receive the product. 

1. If an order is cancelled before it has been processed or shipped, a full refund will be issued. If the order has already been shipped, it will be treated as a return, and you will need to follow the steps outlined in our return policy. 

1. Delivery times depend on the shipping method chosen at checkout and the destination address. You will receive a tracking number once your order ships so you can monitor the progress of your delivery. 

1. It is the customer's responsibility to ensure the correct shipping address is provided at checkout. We cannot be held responsible for delays or issues caused by incorrect or incomplete addresses. 

1. If your package is undeliverable or returned to us due to an incorrect address, the customer will be responsible for any additional shipping costs to resend the package. 

1. Items received as part of a promotional offer, including free gifts or trial-size products, are not eligible for returns. 

1. Products that are personalized or custom-made to your specifications cannot be returned or refunded. 

1. Once products have been opened, used, or have had their seals broken, they are no longer eligible for returns, unless they are defective or damaged.